At Golf Shop, we are dedicated to providing golf enthusiasts worldwide with premium equipment and apparel. We understand the importance of receiving your gear promptly and in perfect condition. Our shipping and returns policies are designed to be clear, fair, and customer-focused, ensuring a seamless experience from the moment you order to the day it arrives at your door.

Shipping Information

We are proud to serve customers globally (excluding Asia and some remote areas). Our goal is to process and dispatch your order as quickly as possible.

Order Processing

Please allow 1-2 business days for us to process your order before it is shipped. During peak seasons or sales, this time may slightly increase, but we always strive for efficiency.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (Cost: $12.95)
    • Carrier: DHL or FedEx
    • Estimated Delivery: 10-15 business days after shipment.
    • Ideal for when you need your golf gear a little faster.
  • Free Shipping
    • Carrier: EMS
    • Availability: Automatically applied to all orders over $50.
    • Estimated Delivery: 15-25 business days after shipment.
    • A great, cost-effective option for larger orders.

Please Note: All delivery times are estimates and commence from the date of shipment, not the date of order. Delivery times may vary due to factors beyond our control, such as customs processing, weather, or carrier delays.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process for most items.

Return Policy Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in their original packaging, and with all tags attached.
  • Return Shipping: Return shipping costs are the customer’s responsibility, unless the item was defective or we sent the incorrect product.
  • Refund Method: Refunds will be issued to the original payment method.

Important: Non-Returnable Items

Due to strict hygiene reasons, the following products are considered final sale and cannot be returned or exchanged unless they are defective:

  • Gloves (Glove Pairs)
  • Underwear (Base Layers)

Please choose these items carefully.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

Step 1: Contact Us for Authorization

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

  • Your Order Number
  • Product Name
  • Reason for return or exchange
  • Your preferred solution (refund or exchange for a specific product)

Step 2: Wait for Instructions

Our team will respond within 1-2 business days with a return authorization number and instructions, including the address of our facility in Philadelphia, US.

Step 3: Ship Your Item

Securely package the item in its original packaging, include all tags and accessories, and ship it to the address we provide. We strongly recommend using a trackable shipping service and keeping your proof of postage.

Step 4: Processing by Golf Shop

Once we receive your return, here is what happens:

  • Inspection: We will inspect the returned item (1-2 business days).
  • Refund Processing: Once approved, your refund will be processed within 5-7 business days.
  • Refund Receipt: The time it takes for the refund to appear on your statement depends on your financial institution (typically 3-10 business days).

For exchanges, the same process applies. Once we inspect the returned item, we will ship your replacement. Standard shipping fees apply for exchanges unless the original item was defective.

Refund Details

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing.
  • PayPal: 3-5 business days after processing.

Original shipping fees are non-refundable unless the return is a result of our error (e.g., we sent the wrong or a defective item).

International Returns

For our valued international customers:

  • You are responsible for return shipping costs.
  • Any customs duties or import taxes paid on the original shipment are non-refundable.
  • Please mark your return package as “Returned Goods” to avoid being charged additional customs fees.

Damaged or Defective Items

If you receive a damaged or defective item (e.g., clubs, bags, or balls), please contact us immediately at [email protected]. We will cover the return shipping costs and expedite a replacement or refund for you.

Have Questions?

Our customer service team is here to help! For any questions regarding shipping, returns, or exchanges, please don’t hesitate to contact us at [email protected].

We are committed to ensuring your complete satisfaction with all your golfing needs from golfoutletz.com.