At Golf Shop, we stand behind the quality of our golf equipment and apparel. We want you to be completely satisfied with your purchase of clubs, apparel, bags, and accessories from golfoutletz.com. If you’re not happy with your item for any reason, we offer a straightforward returns and exchanges process.
Return Policy Overview
- Return Window: 15 days from the date you receive your order
- Condition: Items must be unused, in original packaging, with all tags attached
- Return Shipping: Customer responsibility (unless item was defective or incorrect)
- Refund Method: Original payment method (processed within 5-7 business days after we receive and inspect returned items)
Note: Due to hygiene reasons, gloves (Glove Pairs) and underwear (Base Layers) are final sale and cannot be returned or exchanged unless defective.
How to Initiate a Return or Exchange
Step 1: Contact Us Within 15 Days
Email our customer service team at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Golf Shop Team,
I would like to request a [return/exchange] for my recent order.
- Order Number: [Your order number]
- Product Name: [Product name]
- Reason for Return/Exchange: [Please specify]
- Preferred Solution: [Refund / Exchange for (specific product)]
Thank you,
[Your Full Name]
Step 2: Wait for Authorization
Our team will respond within 1-2 business days with:
- Return authorization number
- Instructions for returning your item
- Return shipping address (our facility in Philadelphia, US)
Step 3: Ship Your Return
Package your item securely in its original packaging, include all original tags and accessories, and ship to the address provided. We recommend using a trackable shipping service and retaining your proof of postage.
Step 4: Processing
Once we receive your return:
| Action | Timeline |
|---|---|
| Inspection of returned item | 1-2 business days after receipt |
| Refund processing | 5-7 business days after approval |
| Refund appearing on your statement | Depends on your financial institution (typically 3-10 business days) |
Exchange Process
Exchanges follow the same process as returns. Once we receive and inspect your returned item, we will ship the replacement product. Standard shipping fees apply for exchanges unless the original item was defective or incorrect.
Refund Information
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
- PayPal: 3-5 business days after processing
Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped or defective product).
International Returns
Since we serve customers globally (excluding Asia and some remote areas), please note:
- You are responsible for return shipping costs
- Customs duties and import taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Defective Items
If you receive a damaged or defective item (including golf clubs, bags, or balls), please contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.
Questions?
Contact our customer service team at [email protected] for any questions about our returns and exchanges policy. We’re here to help ensure your complete satisfaction with our golf products.