Welcome to Golf Shop’s FAQ page! We’re dedicated to providing golf enthusiasts with high-quality equipment and apparel. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our customer service team.

Product Information

Q: What types of products do you offer?
A: We specialize in a wide range of golf products, including accessories, bags, trolley travel covers, balls, base layers, belts, clothing, clubs, dress items, gilets, gloves, and more. Our inventory is curated for both casual players and serious golfers.
Q: Are your products suitable for professional golfers?
A: Yes! Our products cater to all levels of golfers, from beginners to professionals. We offer high-quality gear that meets the demands of tournament play and everyday practice.
Q: Do you sell golf club sets?
A: Absolutely! We offer a variety of clubs and full sets. Check our “Clubs” category for options.

Ordering & Account

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping and payment details to complete your order.
Q: Do I need an account to shop?
A: While you can check out as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Shipping & Delivery

Q: Where do you ship?
A: We ship globally, excluding Asia and some remote areas due to logistical constraints. Our customers are primarily in North America, Europe, and other regions.
Q: What are your shipping options?
A: We offer two options:
– Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 days after shipment.
– Free Shipping: For orders over $50 via EMS. Delivery in 15-25 days after shipment.
All orders are processed within 1-2 business days from our Philadelphia warehouse.
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number. Use it to monitor your package’s delivery status.
Q: Why might delivery take longer?
A: Delivery times may vary due to customs processes or your location. We work to minimize delays, but occasionally factors beyond our control can affect timing.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be in unused condition. Contact us at [email protected] to initiate a return.
Q: Are return shipping costs covered?
A: Return shipping is the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping method.
Q: How long do refunds take?
A: Once we receive and inspect the returned item, refunds are processed within 5-7 business days, depending on your payment method.

Contact & Support

Q: How can I contact customer service?
A: Email us at [email protected] for assistance. Our team is happy to help with any questions or concerns.
Q: What are your business hours?
A: Our customer service team operates during business hours in the Eastern Time Zone. We strive to respond to all inquiries within 24 hours.

Thank you for choosing Golf Shop – where quality meets the green. Happy golfing!